If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, the Company shall not be responsible to give any refund to you.

When planning an adventure to the majestic Himalayas, having a comprehensive understanding of the refund policy is crucial to ensure a smooth and hassle-free travel experience. At Himalayan Routs, we prioritize customer satisfaction and strive to make the journey as comfortable as possible, even in the event of unexpected changes. Our refund policy has been thoughtfully crafted to accommodate various scenarios while providing clarity and fairness to our valued customers.

1. Refund Eligibility Criteria.

To be eligible for a refund, customers must adhere to the following criteria:

Cancellation Window: Refunds are applicable only if cancellations are made within the stipulated time frame mentioned during the booking process. Any cancellations made beyond this window may not be eligible for a full refund.

Valid Reason: Refunds are provided in the case of unforeseen circumstances, such as medical emergencies or unavoidable travel conflicts. Supporting documentation may be required for verification purposes.

2. Refund Process

Himalayan Routs has streamlined the refund process to ensure prompt and efficient service:

Submission of Refund Request: Customers can initiate the refund process by submitting a request through our official website or by contacting our customer service team directly. The request should include all necessary details, such as booking reference numbers and reasons for cancellation.

Verification and Approval: Once the request is received, our dedicated team will verify the eligibility criteria and process the refund accordingly. This may involve a thorough review of the provided documentation.

Refund Timeline: Refunds are processed within a specific time frame, which may vary depending on the mode of payment and any external factors that could influence the transaction process. Customers can expect to receive their refunds within 30 days.

3. Partial Refunds and Cancellation Charges

In certain cases, partial refunds may be issued, considering any non-refundable components or cancellation charges as per the terms and conditions agreed upon during the booking process. Our team ensures transparent communication regarding such charges to avoid any misunderstandings.

4. Contacting Customer Support

For any inquiries or assistance related to the refund policy, customers can reach out to our dedicated customer support team, available 24/7. Our representatives are committed to providing timely guidance and support to address any concerns or queries.

5. Policy Updates and Notifications

Himalayan Routs reserves the right to modify the refund policy as deemed necessary. Any updates or changes to the policy will be communicated to customers through our official website and other communication channels to ensure complete transparency and customer awareness.

At Himalayan Routs, we understand the importance of a reliable refund policy that reflects our commitment to customer satisfaction. Our aim is to create a seamless and enjoyable travel experience for all our patrons, fostering lasting memories of the breathtaking Himalayan landscapes and the rich cultural heritage they offer.

For further details or specific inquiries about our refund policy, please visit our official website or get in touch with our customer support team.